Privacy Policy
Effective Date: September 1, 2026
At Backwater Junk Removal, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information when you interact with us through our website, phone, email, text message, or in person.
Contact Information
Backwater Junk Removal
Summerville, South Carolina
Phone: 843-735-9188
Email: info@backwaterjunkremoval.com
Information We Collect
Depending on how you interact with us, we may collect:
Name
Phone number
Email address
Property address
Photos you voluntarily send us for estimates
Service requests and project details
Payment and invoice information
Communication history with our business
We only collect information necessary to provide our services and communicate with you.
How We Use Your Information
Your information may be used to:
Schedule appointments
Provide estimates
Deliver junk removal services
Send appointment confirmations and reminders
Respond to questions
Send invoices and payment receipts
Provide customer support
Improve our services
Communicate important service updates
With your permission, we may occasionally send promotional offers or announcements about our services.
Text Messaging (SMS)
If you provide your mobile phone number, you agree that Backwater Junk Removal may send you text messages related to:
Appointment confirmations
Appointment reminders
Estimate scheduling
Service updates
Invoice notifications
Customer support
Follow-up communication
Occasional promotional offers (only if you have opted in)
Message frequency varies depending on your interaction with our business.
Message and data rates may apply.
You can opt out of receiving text messages at any time by replying:
STOP
to any text message.
For assistance, reply:
HELP
or contact us directly using the information above.
How We Protect Your Information
We take reasonable measures to safeguard your personal information using secure software, password-protected systems, and industry-standard security practices. Access to customer information is limited to those who need it to provide our services.
While no electronic storage system is completely secure, we work to protect your information from unauthorized access, disclosure, or misuse.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with trusted service providers that help us operate our business, including:
Jobber (customer management and scheduling)
Payment processing providers
Email communication services
Website hosting providers
Cloud storage services
These providers only receive the information necessary to perform their services and are expected to protect your information.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience and better understand how visitors use our website.
You may disable cookies through your browser settings if you prefer.
Your Rights
You may request to:
Review the information we have about you
Correct inaccurate information
Update your contact information
Request deletion of your personal information (unless we are required by law to retain it)
To make a request, please contact us using the information listed above.
Data Retention
We retain customer information only as long as necessary to:
Provide requested services
Maintain business records
Meet legal, tax, or accounting requirements
Resolve disputes
When information is no longer needed, it is securely deleted or destroyed when reasonably possible.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Backwater Junk Removal
Summerville, South Carolina
Phone: 843-735-9188
Email: info@backwaterjunkremoval.com